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Request your personalised fare card

Ordering your contactless card by mail

Personalised fare cards may be purchased in person at the ATM customer service centre, where they will be supplied immediately. No prior appointment is required. Another option is to order your fare card by post from the county governments of Gironès, El Pla de l’Estany or La Selva. If you would like to order your fare card by mail, you must attach a photocopy of your ID and an ID-sized photograph2 to your application Download application.

The following explains the steps to take to receive your personalised fare card by post.

If you would like to pick up your fare card in person at a county government office or town hall, the procedure is as follows:
  1. Send your completed application form with a copy of your ID and an ID-sized photograph to the appropriate government office.
  2. The ATM’s customer service centre will create the personalised fare card, activate it, and send it directly to your home.
  3. In a few days your personalised fare card will arrive at your home or at your town hall. The card will be activated but will not have a fare option loaded on it.
  4. To load a fare option on your card, go to any of the different participating businesses where fare options are sold, or go to the ATM’s customer service office. When you buy your first fare option, the issue fee for your card will be added to the price.
  5. Since the card is reusable, when you want to recharge the card, all you need to do is go to any of the businesses or offices where fare options are sold and pay the cost of the fare option.

  1. Customer Service Centre
    Girona bus station
  2. This must be a recent colour photograph measuring 32 mm x 36 mm with a uniform background. The person in photo must be facing forward and the entire face must be visible. Dark glasses or any other item which may make the identification of the person in the photo more difficult are not allowed.

** If you notice any kind of error, kindly notify us via email: infoatm@atmgirona.cat **

Pl. Pompeu Fabra, 1 (Seu Generalitat Girona) 17002 – GIRONA